Frequently Asked Questions
Does my repair come with a warranty?
There is a 12-month warranty on device repairs. Inherent defects with the parts installed will be covered under the warranty. Accidental and liquid damage caused by you will not be covered.
Will using FixMyTek void my manufacturer's warranty?
Like most third-party repair services, use of our service can void your manufacturer’s warranty. The good news is we provide our own 12 month warranty for all our repairs!
How long does a repair take?
We pride ourselves on an express repair service. Common devices can be repaired within an hour. If you have a less-common device, we can order the needed parts overnight, and get your phone back to you in 48-72 hours. We can often provide a loaner for you to use in the meantime.
Is my data safe?
It is very rare for the data on your device to be affected through our repairs, however, it can happen! We recommend you make a backup of your device before giving it to us. Of course, if there are any issues we won’t rest until your problems are solved.
What's with the disclaimer I signed?
I only have a small crack on my screen, do I need a full screen replacement?
Is FixMyTek an authorised supplier?
FixMyTek is an alternative repair service to Apple, Samsung and their subsidiary suppliers. We are an express service that utilises the highest quality parts that are quality controlled.
Are FixMyTek screens original?
Although we are an alternative repair service to Apple, we use the best available compatible screen/parts. We use genuine Apple parts for most of our MacBook repairs.
Our parts are also QC tested to ensure durability and safety. Our Samsung and Google parts are OEM (Original Equipment Manufacturer). This means that they are made by the same companies that also supply the same parts to Samsung and Google/Android, for use in their phones.
Why does FixMyTek ask for my PIN or password before the repair?
Providing your pin/passcode before the repair is completely up to you! We advise everyone to provide this information as our technicians need to verify that the device is in full working order before you collect it!
Devices undergo a series of tests that include touch sensitivity and the camera. At no time would we access your personal information or intrude on your privacy.
Does FixMyTek offer support after repairs?
Absolutely! You can contact our customer service team any time if you have any issues.
Head to contact us to get in touch.
